• Medication over the internet - Don't you need to see me first?
• How does an online consultation work?
• Does USAClinic.com prescribe all drugs?
• Insurance Reimbursement and Receipts
• How do I refill my prescription?
• How do I track my order?
• Why do I get an error message when I try to submit my consult?
• What are your shipping and handling policies?
• Are online credit card transactions safe?
• Which credit cards are accepted?
• When are credit cards charged for an order?
• How can I check the status of my order?

Prescribing Medication Over the Internet - Don't You Need to See Me First?

How does an online consultation work?

1. After you have researched information on your disease state and treatment options, you enter our secure environment to select the conditions and associated medications you would like routed to a physician licensed to practice in your state.

2. Complete the first part of the consult form. This includes credit card, demographic, and shipping information. You will be provided with a total purchase amount and be allowed to confirm your decision to move forward after reviewing and agreeing to the Waiver of Liability.

At this point, our system will verify your credit card information for authorization purposes only. You will only be charged if and when the physician approves your request. If your credit card is accepted, you will be prompted to move on to the next step. Sometimes, technical difficulties with online verification require us to manually authorize your credit card. In these rare cases, your transaction may be delayed. You will be notified in the process if there is a potential issue.

3. Complete the second part of the consult form. This includes medical history, family history, and specific questions concerning your condition(s) and the medication(s) you are requesting. Truthful responses by the requestor to all inquiries associated with
your request for confidential on-line services are vital to determining
the appropriateness of prescription medications for treating possible
medical conditions. It is your responsibility to provide truthful responses
to all questions asked during the ordering process.

4. Your physician will notify you via e-mail with the outcome of your request, or may have further questions before making a decision. If the doctor has additional questions for you, you will be emailed and asked to log onto the secure server with your username and password so you may communicate in confidence with your doctor. If you are approved, the prescription will either be routed to our affiliated pharmacy.

5. If you choose the pharmacy option, you will receive notification via e-mail from our affiliated pharmacy when your prescription is shipped. This will include a tracking number to allow you to easily track your order online.

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Does USAClinic.com Prescribe All Drugs?

The answer is "no". We only prescribe drugs that are deemed safe by our expertly qualified Physician Advisors to prescribe over the internet.

Insurance Reimbursement and Receipts

The fees you pay for our online physician services may be reimbursed by your health insurance plan. We can offer you some assistance in seeking reimbursement.

While we do not directly handle health insurance reimbursement for our patients, we have provided to our patients an online printable receipt. This receipt conforms to healthcare industry reimbursement guidelines and may be used to seek reimbursement from your:

• Healthcare insurance provider, or
• Medical Savings Account that you may have through your employer.

Other than a printed receipt, we cannot offer any further assistance with your reimbursement claim or any assurance that the doctor's consult fee or the pharmacy charges will be reimbursable.

At the end of your visit, we will give you instructions on how to print your receipt.

A Special Note About Pharmacy Reimbursement: If you receive a prescription from your consultation, you may have it filled by our affiliate online pharmacy. Our pharmacy does not file directly with insurance plans, but will provide you with a receipt that you can file with your pharmacy benefits manager. Please note that not all medications are covered by health insurance and that reimbursement may not be for the full amount of the prescription.

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How do I refill my prescription?

Go to the link on our web site called "Refills" You will need to log on using the user name and password you chose when you had your original consultation. If you have forgotten your password, please call us at 800-200-5202.

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How do I track my order?

Either go to the Federal Express web site directly (http://www.fedex.com/ and enter your tracking number or click here to logon and check your order status.

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Why do I get an error message when I try to submit my consult?

To shop at this web site you need to have cookies enabled on your browser.  Click here to see why you need to have cookies enabled. 

If your browser is Microsoft Internet Explorer, you can enable cookies by selecting Internet Options from the View menu.  This site works best with Internet Explorer 4.01 and above. To obtain the most recent version go to http://www.microsoft.com/windows/ie/.

If your browser is Netscape Navigator, you can enable cookies by selecting Preferences from the Edit Menu and then choosing the Advanced category. To obtain the most recent version of Navigator go to http://home.netscape.com/computing/download/index.html.

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What are your shipping and handling policies?

SHIPPING and HANDLING

You can have a pharmacist ship your order shipped via Ground, Second Day, or Next Day (U.S. orders only). We occasionally offer specials with free shipping options or upgrades.

P.O. BOXES

If you choose to include a PO box on your consult form, your order will be sent by the United States Postal Service Priority Mail. Your package should arrive in three to five business days. We cannot ship to international PO boxes.

INTERNATIONAL ORDERS

We cannot ship to international PO boxes. You may be charged additional fees (import duties and taxes) above and beyond what is listed on our site when the package reaches your country. These are added on in customs, are beyond our control, and vary from country to country. You should contact your local customs office if you have further questions of what these fees will be.

APO/FPO US MILITARY ADDRESSES

All orders with APO/FPO US military addresses will be sent by the United States Postal Service Priority Mail.

SHIPPING INSURANCE

We recommend that you purchase shipping insurance on all orders valued over $100. Insurance is not available on orders sent via the United States Postal Service.

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Are online credit card transactions safe?

We guarantee that every transaction you make will be 100% safe. The basis of our business is securing the connection between you and your doctor so that you may communicate securely with confidence. We have invested in a totally secure environment both technologically and including the physical location of our servers. Our automated processing setup through CyberCash ensures that, in virtually transaction, none of our staff associated with your transaction even sees your credit card information.

If you prefer, you may call our toll free line at 1-800-200-5202 to process your transaction. We require that you confirm all your non-credit card information via a link we send to your designated email address. Your information is never exposed via email. To confirm your health history and condition specific health data, you will be asked to log onto our secure server.

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Which credit cards are accepted?

We accept Visa, MasterCard, Discover, and American Express.

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When are credit cards charged for an order?

Your credit card is charged after the doctor has approved your request and the prescription has been filled (if applicable).  Your credit card will not be charged if the physician denies your request.

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How can I check the status of my order?

Go to the link on the web site called "Check Order" You will need to log on using the user name and password you chose when you had your original consultation. If you have forgotten your password, click here. If you have forgotten your username and password, please call us at 800-200-5202.

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